Missing Publications on My Dashboard

If you notice that some of your LinkedIn publications are not displayed on your PerfectPost dashboard, it could be due to the refresh frequency of the PerfectPost browser extension. Here's how to address this issue.

Check the Last Update Date

Go to the Analyze / Content page on PerfectPost.
On this page, look at the "Impact of Your Publications" chart. Note the last update date shown next to the chart title, for example, "Last updated on May 10 at 9:32 AM".

Force Data Refresh

The PerfectPost extension refreshes data once a day to minimize interactions with LinkedIn and avoid account blocks. If your recent publications are not visible, you can force a refresh:

Click on the Refresh the Last 50 Publications button.
Notifications may appear at the bottom right of the screen indicating that the extension is retrieving your data.

What to Do in Case of Error?

If an error message appears during the refresh attempt, this may indicate a communication problem between the extension and LinkedIn. In this case:

Contact PerfectPost technical support.
Provide them with details about the error so they can help you resolve the issue.

Refresh Time

The refresh process should not take more than 30 seconds. If it takes longer, check your internet connection or try again later.

By following these steps, you should be able to retrieve any missing LinkedIn publications on your PerfectPost dashboard and continue to effectively analyze your social media performance.

Updated on: 10/05/2024